Privacy Policy

1. Who we are

Endel Tailor Bangkok ("Endel", "we", "us") is a bespoke tailoring atelier based at 2705/1 Rama 4 Road, Klong Toei, Bangkok 10110, Thailand. This Privacy Policy explains how we collect, use, and protect personal information in connection with endelbespoke.com (the "Site") and our tailoring services.

2. Information we collect

We collect personal information in three ways:

• Information you give us — for example, your name, email address, phone number, and any details you share when you submit the contact form, book a fitting, or message us on WhatsApp.
• Information we collect during a fitting — body measurements, style preferences, and order history that we keep on file so we can serve you well over time.
• Information collected automatically — basic technical data (IP address, browser type, pages visited) gathered through cookies and similar technologies on the Site.

3. How we use your information

We use personal information to:

• Respond to enquiries and book consultations.
• Craft and fit your garments and keep records for future commissions.
• Send order updates and, with your consent, occasional news from the atelier.
• Operate, improve, and secure the Site.
• Comply with legal obligations.

4. Cookies and analytics

The Site uses a small set of cookies and embedded scripts to function properly and to understand how visitors use it. You can control cookies through your browser settings; disabling them may affect parts of the Site.

5. Third-party services

We rely on a few trusted providers to run the Site:

• Vercel — hosting and content delivery.
• Postmark — transactional email when you submit the contact form.
• Elfsight — chat and review widgets embedded on the Site.
• Google Maps — the embedded map on our Contact page.

These providers process information on our behalf in line with their own privacy practices.

6. How we share information

We do not sell personal information. We share it only with the service providers listed above, with our payment processors when you settle a balance, or where required by law.

7. Data retention

We keep client files (measurements, fabric choices, order history) for as long as you remain a client and for a reasonable period afterwards so that returning clients can pick up where they left off. Contact-form messages and email correspondence are retained for the time needed to handle your enquiry.

8. Your rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages. Email hello@endelbespoke.com and we'll respond promptly.

9. Security

We take reasonable technical and organisational measures to protect personal information, but no system is perfectly secure. If we ever become aware of a data incident affecting you, we will notify you in line with applicable law.

10. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact

Questions about this Privacy Policy or how your data is handled? Email hello@endelbespoke.com. See also our Terms of Use.